Integrated Services Engineer

Remote
Full Time
Experienced

Our customer is seeking an Integrated Services Sustainment (ISS) Engineer to provide enterprise-level sustainment support for hosted Platform-as-a-Service (PaaS) environments and critical enterprise services—including print and DHCP servers—across Defense Health Agency (DHA) medical facilities worldwide.

This position ensures system patch compliance, implements DISA STIGs, remediates vulnerabilities, and maintains mission-critical infrastructure supporting both clinical and administrative operations.

Key Responsibilities

  • Perform monthly OS patching for all managed servers.

  • Troubleshoot hosted server issues including connectivity, backup restores, and port accessibility.

  • Support vulnerability remediation and DoD/DHA security compliance.

  • Participate in failover and resiliency exercises to ensure high system availability.

  • Serve as the primary technical liaison to end users and stakeholders.

  • Sustain and troubleshoot enterprise print and DHCP servers, including:

    • Load balancing and mirroring for high availability.

    • Resolving print performance issues (driver bloat, queue jams).

    • Monitoring and optimizing resource usage.

    • Rebuilding or restoring servers when required.

    • Managing print queues and spooler services.

Required Qualifications

  • 7+ years of professional experience in server administration, sustainment, or systems engineering.

  • 3+ years of experience in Federal or DoD IT environments (military IT experience counts).

  • Hands-on expertise with Windows Server (2008 R2 – 2019).

  • Strong background with security, patching, and monitoring tools, including:

    • Splunk, MECM/SCCM, SCOM, ACAS.

  • Proficient with Active Directory, VMware vCenter, and PowerShell scripting.

  • Proven experience troubleshooting enterprise print and DHCP servers.

  • Strong communication skills with the ability to operate in customer-facing technical roles.

Desired Qualifications

  • Microsoft Certified: Windows Server Hybrid Administrator Associate or similar certification.

  • Experience with enterprise print management and high availability configurations.

  • Familiarity with ITIL service management and DoD RMF compliance frameworks.

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