ServiceNow Software Asset Management (SAM) Architect

Remote
Full Time
Experienced

Our client is seeking a senior ServiceNow SAM Architect to lead the design, implementation, and ongoing improvement of a Software Asset Management (SAM) solution within ServiceNow SAM Pro. This role partners with IT Operations, Procurement, and Finance to improve software compliance, optimize licensing spend, and ensure data accuracy.

  • Serve as the subject matter expert for ServiceNow SAM Pro, aligning configuration to business requirements and ITAM best practices.

  • Configure and customize SAM Pro capabilities including:

    • Software discovery and normalization

    • Reconciliation

    • License management

    • Compliance reporting and dashboards

  • Provide technical guidance to developers, engineers, and administrators on SAM Pro configuration and usage.

  • Create and maintain technical documentation (design specs, configuration guides, SOPs).

  • Integrate SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance).

  • Lead/oversee data migration and data cleansing activities to ensure SAM data accuracy and integrity.

  • Analyze current SAM processes and implement streamlined workflows to reduce cost and improve efficiency.

  • Partner with stakeholders to define and document SAM policies and procedures, drive adoption across the organization.

  • Develop, enhance, and support compliance reporting; identify gaps and support audits of software assets.

  • Troubleshoot complex SAM Pro issues and support platform upgrades/maintenance.

Required Qualifications

  • Active Secret clearance

  • 15+ years of relevant experience (bachelor’s degree may substitute for 5 years)

  • 5+ years supporting/configuring IT Asset Management (ITAM) with a focus on Software Asset Management (SAM)

  • 3+ years implementing/configuring ServiceNow SAM Pro

  • Experience with software licensing models (perpetual, subscription, SaaS) for major vendors (e.g., Microsoft, Oracle, Adobe)

  • Experience with software discovery tools and techniques

  • Strong data analysis and reporting experience

  • Proficiency with ServiceNow scripting (JavaScript)

  • Experience with ServiceNow integrations (REST APIs, web services)

  • Strong analytical/problem-solving and communication skills; able to work independently and in a team

Preferred Qualifications

  • ServiceNow CMA/CTA (SAM-focused)

  • ServiceNow CSA

  • CIS-SAM (Implementation Specialist – Software Asset Management)

  • ITIL Foundation

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