ServiceNow Hardware Asset Management (HAM) Architect

Remote
Full Time
Experienced

Our client is seeking a strategic ServiceNow Hardware Asset Management (HAM) Architect to design, implement, and govern end-to-end HAM capabilities in ServiceNow. You’ll own architecture for the hardware asset lifecycle, optimize CMDB and Discovery for hardware assets, and lead integrations and data governance.

  • Define the architectural strategy, roadmap, and long-term vision for ServiceNow HAM aligned to enterprise goals.

  • Design scalable and secure HAM solutions covering full lifecycle:

    • Planning and procurement

    • Receiving and inventory/stockroom

    • Deployment/assignment

    • Maintenance/refresh

    • Disposal

  • Translate complex requirements (Finance, Procurement, Operations, IT) into detailed ServiceNow HAM designs and technical specifications.

  • Lead architecture and configuration of:

    • HAM module

    • CMDB data model for hardware assets (relationships, normalization, reconciliation)

    • Discovery strategies tailored to hardware types

  • Build automated workflows using Service Catalog, Flow Designer, custom modules (requests, approvals, stockroom, assignment, refresh/disposal).

  • Architect and oversee integrations between ServiceNow HAM and enterprise systems, discovery tools, and inventory systems.

  • Establish/enforce data governance and data quality standards for hardware assets in ServiceNow.

  • Architect financial tracking for hardware assets (cost, depreciation, leases, contracts) to support TCO reporting and optimization.

  • Provide leadership: standards, best practices, design reviews, mentorship to developers/admins/partners.

  • Collaborate with cross-functional stakeholders, drive adoption and continuous improvement.

Required Qualifications

  • Active Secret clearance

  • 15+ years of relevant experience (bachelor’s degree may substitute for 5 years)

  • 10+ years progressive IT experience, including 5+ years in a ServiceNow Architect role

  • Demonstrable expertise with ServiceNow HAM

  • Extensive hands-on experience with ServiceNow CMDB and Discovery for hardware assets

  • Experience designing/implementing complex integrations between ServiceNow HAM and other systems

  • Strong knowledge of the full hardware asset lifecycle (procurement through disposal)

  • Proficiency with ServiceNow platform capabilities:

    • Flow Designer

    • Service Portal

    • Custom app development

    • JavaScript scripting

  • Strong understanding of ITIL, especially asset management

  • Strong communication and stakeholder leadership skills

Preferred Qualifications

  • CIS-HAM (Implementation Specialist – Hardware Asset Management)

  • CSA and other relevant CIS (e.g., CMDB, ITSM)

  • Experience with SAM in relation to hardware dependencies/licensing compliance

  • Knowledge of ISO 55000 (asset management standards)

  • Mobile asset management experience in ServiceNow

  • Familiarity with depreciation/amortization/lease accounting concepts

  • Government contracting experience

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